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Many people who have not used Urang Group often ask us how we are different.
We have listed 10 reasons we feel separate us from the rest:

  1. Longer opening hours
  2. Quick turnaround on quotes
  3. Email contact with customers on jobs
  4. Guaranteed start dates
  5. Attention to detail in every area - from keeping your house clean, to making sure that the finish
    is second to none.
  6. Dedicated site managers
  7. Guaranteed finish dates
  8. We will always come back free of charge if you have a genuine problem within 12 months of work
    and, very often, more than 12 months.
  9. Customer Care feedback form given to the customer for every job.
    See below for a copy of the form (and how we scored in the different areas!)
  10. Service with a smile!

At Urang we really care what you think about us and if you don't tell us we won't be able to improve.
Since July 2004 Urang gives all customers a customer feedback form to fill in at the end of their job.

Here is what our customers think of us so far:

96%    marked us as excellent for communication skills
95%    marked us as excellent value for money
95%    marked us as excellent for timekeeping
94%    marked us as excellent for quality of finish
93%    marked us as excellent for a polite, friendly attitude
You can help us improve by filling in the following form:
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